Quality Management Fundamentals
- Instructor: Daryl Santos, Professor, SSIE Department at 91社区.
- Open year-round
- Delivery: Self-paced online. The course consists of 8 hours of video lectures with self-assessment quizzes (not graded) and a final multiple-choice exam (graded).
- Credentials: The learners who complete the course and pass the final exam with a 70% or higher will receive a 91社区-issued course completion certificate.
- Who can take this course: This course is open to all engineers, professionals, and students.
- For any questions reach out to : wtsnindy@binghamton.edu.
ABOUT THE COURSE
In today's competitive world, quality is a fundamental expectation of all customers. The quality of your organization's products and services is the foundation of your business success. Brand loyalty, market performance, and customer satisfaction all rely on building a strong reputation that begins with superior quality. Building a reputation for outstanding quality, however, does not happen by accident. It takes business leaders, supervisors, engineers, and all employees to design, develop, and deliver products and services that satisfy our customers' needs. This course teaches several proven and powerful quality management methods for ensuring that the products and services your business provides are meeting the performance expectations that your customers demand.
TOPICS COVERED INCLUDE
- Quality History and Juran's Quality Principles.
- Cost of Quality and the Cost of Poor Quality.
- The 7 "Old" and 7 "New" Total Quality Management (TQM) Tools.
- Metrology and Measurement System Analysis (MSA).
- Process Capability and Process Stability.
- Achieving 6-Sigma quality performance and beyond.
- Multivariate and Short Run SPC.
- Quality Management Systems following ISO and Malcolm Baldrige criteria.
ABOUT THE INSTRUCTOR
Daryl Santos
SUNY Distinguished Service Professor
School of Systems Science and Industrial Engineering
santos@binghamton.edu
607-777-4769
EB R12
Background
Editor, Industrial and Systems Engineering Review (ISER)
Assistant Director, Watson Institute for Systems Excellence (WISE)
Education
- MS, PhD, University of Houston
- BS, Cornell University
Research Interests
- Production scheduling and control
- Engineering optimization
- Quality Assurance
- Engineering management
- Electronics packaging
Awards
- Chancellor's Award for Excellence in Scholarship and Creative Activities, 2010
- Chancellor's Award for Excellence in Teaching, 2004
COURSE FEES
- $250: Industry
- $150: Alumni
- $95: Student
- $50: Retake Fee
Pricing shown on this webpage does not include payment processing fees
PAYMENTS
Payment is made at the time of registration. Use the registration button above.
If you are not able to pay with a credit card, you can contact us to make arrangements
for a check payment.
CANCELLATIONS AND REFUNDS
Please note our cancellation and refund policy: All cancellations must be received in writing (email) to the Office of Industrial Outreach. All refunds will be assessed a 10% administrative fee. No refunds for cancellations or non-attendance will be given after you have started the course. Submit your cancellation request to EMAIL: wtsnindy@binghamton.edu.
If the course is canceled, enrollees will be advised and receive a full refund.